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Website: myellora.com
Company: Ellora Brand LLC
Effective Date: 5/1/2026
These Terms and Conditions (“Terms”) form a legally binding agreement between you and Ellora Brand LLC (“Ellora,” “Company,” “we,” “us,” or “our”) governing your access to and use of myellora.com and any associated webpages, checkout flows, subscription interfaces, customer support tools, communications, and products offered through the website (collectively, the “Site” and “Services”).
By accessing the Site, placing an order, completing checkout, enrolling in a subscription, clicking to accept Terms presented in connection with a purchase, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookies Policy, Global Sales Clause, refund rules, and any additional disclosures presented at checkout or in your order confirmation. If you do not agree, do not use the Site and do not place an order.
NOTICE OF RECURRING BILLING / AUTOMATIC RENEWAL: Certain offers available through the Site may include or result in enrollment in a recurring subscription program. If you enroll in a subscription or complete checkout for an offer that includes recurring shipments, you authorize recurring charges to your payment method in the amount, at the frequency, and under the cancellation terms disclosed to you at or before checkout and confirmed after purchase. Please read the subscription provisions below carefully.
You must be at least 18 years old, or the age of majority in your jurisdiction of residence, to purchase products from the Site. By using the Site or placing an order, you represent that you meet this requirement and that all information you provide is true, accurate, current, and complete.
You are responsible for maintaining accurate billing, shipping, and contact information, including your email address and payment details, and for promptly updating that information if it changes. You are also responsible for activity occurring through any account, portal, or device used in connection with your purchases, except to the extent caused by our own acts or omissions.
You represent that you are purchasing products for personal use and not for resale, redistribution, or export in violation of applicable laws or regulations. Unauthorized resale or distribution may result in order cancellation, account restriction, or refusal of future service.
Ellora sells health and wellness consumable products. Product descriptions, labels, ingredient listings, educational content, customer reviews, advertisements, and other materials available through the Site are provided for general information and commercial presentation purposes only. They are not medical advice, diagnostic advice, treatment advice, or a substitute for consultation with a licensed physician or other qualified healthcare professional.
Unless expressly stated otherwise in legally authorized product labeling or substantiated claim language, Ellora products are not intended to diagnose, treat, cure, or prevent any disease. References to general wellness, cleansing, digestive support, balance, routine support, or similar concepts must not be understood as representations that a product will treat an infection, eliminate a parasite, resolve a medical disorder, or produce any specific clinical result.
You should consult a qualified healthcare professional before using any ingestible wellness product if you are pregnant, nursing, taking medication, have a known medical condition, are under medical supervision, or have concerns regarding allergies, sensitivities, or interactions. If you believe you may have a parasite, infection, or other medical condition, seek individualized medical evaluation rather than relying on website content or general marketing statements.
No distributor, affiliate, influencer, reseller, or customer review is authorized to make representations on our behalf that expand or modify the regulatory status of any product.
You acknowledge that any product-related information provided on the Site, including descriptions, marketing materials, and testimonials, is for general informational purposes only and is not intended to be relied upon as medical or professional advice.
In addition to the foregoing, the following disclosures apply to product-related representations on the Site:
Products offered through the Site are intended for general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Results may vary.
Statements made on this Site and in connection with the products have not been evaluated by the United States Food and Drug Administration. The products offered are not intended to diagnose, treat, cure, or prevent any disease.
Testimonials, reviews, and user-generated content appearing on the Site reflect individual experiences and are not intended to represent or guarantee that any user will achieve the same or similar results.
To the fullest extent permitted by applicable law, individual results from use of any product may vary. The Company does not guarantee any specific outcome, result, or time-based effect from use of its products. Any testimonials, reviews, or user experiences presented on the Site are illustrative only and do not constitute guarantees or typical results.
2.1 Assumption of risk
By purchasing and using ingestible wellness products from the Site, you acknowledge and accept that such products involve inherent risks, including but not limited to allergic reactions, sensitivities, interactions with medications, or unintended effects. You voluntarily assume all such risks to the fullest extent permitted by law, except where caused by a defective product or conduct for which liability cannot be excluded.
2.2 User representations
You represent that you are purchasing products for personal use and not for resale, redistribution, or export in violation of applicable laws or regulations. Unauthorized resale or distribution may result in order cancellation, account restriction, or refusal of future service.
All orders submitted through the Site are offers to purchase subject to our review and acceptance. We may accept, limit, reject, or cancel any order for legitimate business reasons, including suspected fraud, pricing or listing error, inventory shortage, regulatory concerns, shipping restriction, prior dispute history, resale activity, payment failure, or suspected abuse of promotional offers.
An email acknowledging receipt of your order does not, by itself, constitute acceptance. Order acceptance occurs when we process the order for shipment. If we cancel an order after payment has been authorized or captured, we will refund the amount actually paid, subject to ordinary banking and processor timelines.
We reserve the right to correct errors in product descriptions, images, availability statements, promotional terms, or pricing, and to revoke mistaken offers arising from typographical, technical, or system errors.
We do not warrant that product descriptions, pricing, or other content on the Site are complete, current, or error-free, and we reserve the right to correct any errors or omissions at any time.
Prices displayed on the Site are in U.S. dollars unless otherwise stated. Taxes, shipping charges, and any other charges applicable to your order will be disclosed before you submit payment. You authorize Ellora and its payment processors to charge the payment method you provide for all amounts due in connection with your purchase, including any applicable recurring subscription charges you separately authorize.
We may use third-party processors and fraud-prevention tools to evaluate and process transactions. We do not guarantee that any particular payment method will be accepted, and we may decline transactions that fail risk screening or authorization procedures.
The Site may offer one-time purchases, subscription purchases, or offers that include subscription enrollment as part of the selected purchase path. Where your selected offer includes a subscription, that subscription is a recurring billing arrangement under which you will receive repeat shipments of the product at the interval disclosed at checkout unless and until you cancel.
Unless a different frequency, price, or structure is clearly disclosed for your selected offer at checkout, subscriptions are billed every 30 days. The exact recurring charge for your subscription cycle, including product price and any applicable shipping charge, will be shown to you clearly and conspicuously before you submit your order, and those checkout disclosures control for your transaction.
These subscription provisions are intended to comply with applicable consumer protection laws, including the Restore Online Shoppers’ Confidence Act (15 U.S.C. § 8403), the Federal Trade Commission Act (15 U.S.C. § 45), and the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.).
Before you complete checkout for any subscription offer, we will present the material subscription terms in reasonably close proximity to the action used to submit the order. Those terms will include, as applicable:
Where different products, bundles, trial offers, discounts, or promotional pricing apply, the price and cycle details shown at checkout for the selected offer control.
All material terms of any subscription, including pricing, billing frequency, renewal conditions, and cancellation methods, shall be presented clearly and conspicuously prior to obtaining the customer’s billing information.
Enrollment in recurring billing requires express affirmative consent that is separate from general acceptance of these Terms. Your consent may be captured through one or more affirmative mechanisms implemented in the checkout flow, such as:
By completing the subscription checkout flow after being presented with those disclosures, you authorize us and our payment processors to charge your selected payment method on a recurring basis according to the subscription terms presented at checkout until you cancel. The Company will not employ misleading, deceptive, or unfair practices in obtaining consent, in accordance with the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.).
In addition to the disclosures set forth in these Terms, subscription-related notices, recurring billing disclosures, and consent language will be presented at checkout in a clear and conspicuous manner or in close proximity to the order submission mechanism. Such disclosures are incorporated into these Terms by reference and form part of the agreement between you and the Company.
After a subscription purchase is completed, we will send an electronic order acknowledgment to the email address provided at checkout. For subscription orders, that acknowledgment will include, or link to, the material subscription terms in a form you can retain, including:
You agree that order confirmations, subscription acknowledgments, renewal reminders, cancellation confirmations, and related notices may be delivered electronically.
For active subscriptions, we will make commercially reasonable efforts to provide a reminder before a recurring charge is processed. Unless otherwise stated, the reminder is generally sent approximately 3 to 5 days before the next billing date to the email address associated with your account or order. The reminder is intended as a convenience and additional transparency measure. Failure to receive a reminder because of email filtering, inbox limitations, or other delivery issues does not invalidate otherwise authorized recurring charges, but you may cancel at any time in accordance with these Terms.
If a recurring charge is declined, reversed, or otherwise fails, we may attempt to reprocess the transaction using the same payment method or another payment method associated with your account, to the extent permitted by law and processor rules. We may pause or cancel your subscription if payment cannot be collected. You remain responsible for amounts properly owed for products already shipped.
We may change subscription prices, shipping charges, product composition, shipment quantities, or other material subscription terms from time to time. If we make a material change affecting an existing subscription, we will provide advance notice by email or other reasonable electronic means and will give you an opportunity to cancel before the change takes effect. Unless a shorter period is required by law or a longer period is required for compliance, changes will apply no earlier than the next renewal cycle following notice.
Where required by applicable law, we will not impose a materially increased recurring charge without first providing appropriate notice and a meaningful opportunity to stop renewal.
You may cancel an active subscription through any online-first or customer support mechanism we make available for that purpose, including, where available:
If your subscription was initiated online, we will maintain a cancellation path that is online-first, timely, and not unreasonably burdensome. We will not require you to call a live agent, engage with a retention script, complete a survey, or provide a reason for canceling as a condition of cancellation, although you may choose to provide feedback.
Cancellation mechanisms will be designed to be clear, accessible, and not unreasonably burdensome, consistent with applicable consumer protection laws, including the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.).
To avoid the next recurring charge, you must submit your cancellation request at least 24 hours before your next scheduled billing time. If you cancel fewer than 24 hours before renewal, your next order may already be processing and the cancellation may take effect starting with the following cycle.
When you cancel a subscription, we will provide confirmation in a form you can retain, such as an email confirmation or an on-screen confirmation capable of being saved or printed.
We currently process most orders within approximately 2 to 3 business days after successful payment authorization. Estimated transit time within the United States is generally 3 to 5 business days after processing. These timeframes are estimates only, not guarantees, and may be affected by carrier conditions, volume surges, weather, address issues, public holidays, fulfillment interruptions, or events beyond our reasonable control.
Tracking information is generally sent automatically once an order has been processed and assigned to a carrier.
You are responsible for providing a complete and accurate shipping address. If a package is delayed, lost, misdelivered, or returned because the shipping information you supplied was incomplete or inaccurate, additional charges or limitations may apply.
Risk of loss transfers to you only upon confirmed delivery to the shipping address associated with the order, subject to applicable law. If your order is lost in transit, arrives materially damaged, or is marked delivered but not received, you should contact us promptly. We will provide reasonable assistance in working with the carrier and, where appropriate based on the circumstances, may offer a replacement, reshipment, store credit, or refund consistent with our policies, carrier findings, and applicable consumer law.
Unless otherwise required by law or expressly stated otherwise for a specific offer, we accept return requests made within 30 days after delivery, provided the product is unopened, unused, and in its original sealed condition. Because Ellora sells ingestible health and wellness products, opened or unsealed items are generally not eligible for return unless the product was incorrect, defective, or damaged when delivered.
To begin a return, you must contact customer support and follow the return instructions provided. Unauthorized returns may be delayed or refused.
Except where the return is required because of our error, a shipping problem attributable to us, or a defective/damaged item on arrival, the customer is responsible for return shipping costs.
Returns approved under this policy should be sent to:
Ellora Returns MyEllora (TYTC1060)
2249 S Yale St
Santa Ana, CA 92704
United States
We recommend using a trackable return method. We are not responsible for return items lost in transit to the return facility.
Once an eligible return is received and inspected at the return center, refunds are generally processed within 5 to 10 business days. Refunds are issued to the original payment method unless otherwise required by law or agreed in writing. Your financial institution or card issuer may require additional time to post the refund.
Original shipping charges are generally non-refundable once shipping services have been performed, except where required by law or where the refund is due to our error.
If a product arrives damaged, broken, defective, or materially different from what you ordered, contact us promptly with your order number and supporting information. Where verified, we may provide a replacement, reshipment, refund, or other appropriate remedy. We may request photographs or other information reasonably necessary to evaluate the issue.
If you believe you were charged in error, renewed without proper authorization, or were unable to cancel due to a technical problem, contact us promptly. We review subscription-related refund requests in good faith based on the transaction history, timing of the cancellation request, shipment status, prior refunds, and applicable law. Nothing in this section limits non-waivable consumer rights or prevents us from resolving issues more favorably on a case-by-case basis.
If you are a consumer located in a jurisdiction that grants a mandatory statutory withdrawal or cooling-off right for distance purchases, including certain consumers in the European Union or United Kingdom, that mandatory right will apply to the extent required by law notwithstanding any contrary provision of these Terms. Where such law applies, you may generally have the right to withdraw from an eligible purchase within 14 days after delivery without giving a reason.
However, this right may not apply, or may be lost, for sealed goods not suitable for return for health protection or hygiene reasons once unsealed after delivery, to the extent permitted by applicable law. If you are an international consumer and believe a mandatory withdrawal right applies, contact customer support promptly for instructions.
If you believe there is a billing problem, duplicate charge, unauthorized charge, processing error, or subscription issue, you should contact us first at info@myellora.com so we can try to resolve the matter quickly and fairly.
You agree not to initiate a chargeback for a transaction that was validly authorized and processed in accordance with the disclosures and consent you provided, including a recurring charge for a subscription that you did not cancel before the disclosed cutoff. At the same time, nothing in these Terms limits your right to dispute a charge in good faith through your card issuer, bank, payment provider, or under applicable law and network rules.
If a chargeback is initiated and we reasonably determine that it was abusive, materially misleading, or fraudulent—for example, where a customer falsely denies having authorized an order after using the product or after confirmed delivery—we reserve the right to suspend further shipments, close the related account, request updated payment information for future purchases, or pursue other lawful remedies. We do not impose consumer chargeback fees unless expressly permitted by law and clearly disclosed in advance.
We reserve the right to submit evidence of delivery, usage, prior communications, and consent records in response to any payment dispute or chargeback, including subscription consent logs and checkout disclosures.
The Site and its contents, including text, graphics, logos, branding, images, product names, design elements, compilations, software, and other materials, are owned by Ellora or its licensors and are protected by intellectual-property and unfair-competition laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, reverse engineer, frame, scrape, republish, or commercially exploit any part of the Site without our prior written consent, except as permitted by law.
You agree not to use the Site to engage in fraud, abuse, unauthorized resale, interference with operations, transmission of malicious code, scraping, credential theft, impersonation, or violations of applicable law. You also agree not to misuse customer service channels, abuse refund policies, manipulate promotional campaigns, or attempt to circumvent subscription or pricing rules.
We reserve the right to suspend or terminate access to the Site or Services for violations of these Terms, suspected abuse, fraud risk, or other conduct that may harm the Company or its customers.
Except as expressly stated in a written warranty document provided with a product, if any, and to the fullest extent permitted by law, the Site, Services, and products are provided on an “as is” and “as available” basis without express or implied warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Nothing in these Terms excludes or limits any warranty, remedy, or statutory right that cannot lawfully be excluded, disclaimed, or limited. Some jurisdictions do not permit certain warranty disclaimers, and in such jurisdictions the above disclaimer applies only to the maximum extent permitted.
You acknowledge that you have not relied on any representations, warranties, or statements other than those expressly set forth in these Terms.
You acknowledge that any product-related information provided on the Site, including descriptions, marketing materials, and testimonials, is for general informational purposes only and does not constitute medical or professional advice
Certain disclaimers, notices, and disclosures may be displayed on product pages, at checkout, in the website footer, within marketing materials, or in other areas of the Site. These disclosures are provided to ensure transparency and compliance with applicable law and are incorporated into these Terms by reference.
In the event of any inconsistency between these Terms and a disclosure presented at the point of purchase, the disclosure presented at the point of purchase shall control to the extent required by applicable consumer protection laws.
You acknowledge that such disclosures are presented in a clear and conspicuous manner prior to completing your purchase.
To the maximum extent permitted by applicable law, Ellora and its managers, members, officers, employees, contractors, agents, affiliates, service providers, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, loss of revenue, loss of savings, loss of goodwill, loss of use, or loss of data arising out of or relating to the Site, the Services, any product, any subscription, any delay or delivery issue, or these Terms, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Ellora’s total aggregate liability for any claim arising out of or relating to the Site, the Services, any order, any subscription, or these Terms will not exceed the greater of:
This limitation does not apply to liability that cannot lawfully be excluded or limited, including, where applicable, liability for fraud, willful misconduct, gross negligence, personal injury caused by a defective product where limitation is prohibited, or any other non-excludable statutory liability.
The exclusions and limits in this section are an essential part of the bargain reflected in these Terms and apply regardless of the form of action, whether in contract, tort, statute, strict liability, or otherwise.
Without limiting the foregoing, the Company shall not be liable for any claims arising from misuse of products, failure to follow product instructions, use in combination with other substances, or use contrary to medical advice.
You agree to defend, indemnify, and hold harmless Ellora and its managers, members, officers, employees, agents, affiliates, and service providers from and against third-party claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms, your misuse of the Site, your violation of law, or your infringement of any rights of another person, except to the extent caused by our own negligence, willful misconduct, or other conduct for which indemnification is not permitted.
You consent to receive electronically all agreements, notices, disclosures, policies, acknowledgments, transaction records, renewal reminders, cancellation confirmations, and other communications relating to your use of the Site, orders, or subscriptions. Communications may be provided by email, by posting on the Site, through your account, or by other electronic means permitted by law.
To access and retain these records, you must have a device capable of accessing the internet, a current browser, and the ability to receive and retain emails or downloadable files. You should print or save copies of important communications for your records. You may request paper copies where available, and we may charge a reasonable administrative fee where permitted by law.
Ellora is committed to making the Site accessible and usable for all customers, including individuals with disabilities, in accordance with applicable law, including the Americans with Disabilities Act (42 U.S.C. § 12101 et seq.) and the Florida Civil Rights Act (Fla. Stat. § 760.01 et seq.). We aim to conform, to the extent reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
We are continuously working to improve accessibility and will make reasonable efforts to identify and remediate accessibility barriers in a timely manner. Where digital access is not feasible, we will provide alternative methods of access to our services upon request. We are committed to ongoing efforts to maintain and improve accessibility in accordance with evolving legal and technical standards. If you encounter difficulty accessing any content, feature, or functionality on the Site, or if you need assistance placing an order or accessing these Terms in an alternative format, please contact us at:
Email: info@myellora.com
Phone: +1 607 670 0128
Please include “Accessibility Request” in the subject line where possible and describe the issue so we can attempt to provide assistance and improve the user experience.
These Terms and any dispute not subject to arbitration are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except that the arbitration agreement in Part II is governed by the Federal Arbitration Act.
If a dispute is not subject to arbitration, or if a court determines that a particular claim may proceed in court notwithstanding the arbitration agreement, the parties agree to the exclusive jurisdiction and venue of the state or federal courts located in Miami-Dade County, Florida, unless mandatory law requires otherwise.
This Agreement is intended to be interpreted in a manner consistent with applicable Florida statutes, including consumer protection, arbitration, and civil rights laws.
The Site is operated by a U.S.-based business. If you access the Site or place an order from outside the United States, you understand that your transaction is with a U.S. seller and that Florida law governs except to the extent superseded by federal law or mandatory local consumer law. Nothing in these Terms waives any non-excludable rights you may have under the law of your place of residence.
We are not responsible for delay, interruption, or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, labor disruption, internet or platform outages, government action, customs delays, carrier disruption, supply-chain interruptions, inventory losses, utility failure, cyber incidents, or other force majeure events. This section does not eliminate refund obligations for unfulfilled orders where such obligations are required by law.
We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or by operation of law. You may not assign your rights or obligations under these Terms without our prior written consent.
If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
We may revise these Terms from time to time to reflect changes in law, our business practices, product offerings, payment methods, platform functionality, or dispute-resolution procedures. The updated Terms will become effective when posted, unless a later effective date is stated. If required by law or if changes are materially adverse to you in an ongoing relationship, we will provide additional notice by appropriate electronic means.