Your cart is empty
Cart • 0 items
Shipping Protection
Covers for order damage, loss, or theft
Covers for order damage, loss, or theft
This Global Sales Clause applies to customers located outside the United States and supplements the Terms and Conditions.
Your transaction with Ellora is entered into with a U.S.-based seller, and the contract is governed by the laws of the State of Florida, except that the arbitration agreement is governed by the Federal Arbitration Act. However, nothing in our Terms or this Global Sales Clause excludes or limits any mandatory consumer protections that apply to you under the law of your country of habitual residence and that cannot lawfully be waived by contract.
By placing an order for delivery outside the United States, you acknowledge that the products are being purchased from a U.S. seller and may be subject to import controls, product restrictions, labeling rules, customs review, and other local laws in your destination country. You are responsible for ensuring that the product may be lawfully imported into your jurisdiction and used there, except to the extent local law places that obligation on the seller.
Ellora does not represent that the Site, its product labeling, or its marketing materials are specifically tailored to the legal requirements of every country.
Unless we expressly state at checkout that import duties, VAT, GST, brokerage charges, or similar assessments are prepaid or included, you are responsible for any customs duties, import taxes, clearance fees, brokerage charges, or other governmental assessments imposed by the destination country.
If you refuse delivery or fail to pay required import charges and the shipment is returned, delayed, destroyed, or abandoned, we may deduct related costs from any refund to the fullest extent permitted by applicable law
International shipping times are estimates only. Cross-border deliveries may be delayed by customs processing, carrier capacity, government inspection, weather, transport disruptions, or local delivery conditions beyond our control. We do not guarantee international delivery dates unless expressly stated otherwise in writing.
International returns may involve additional instructions, documentation requirements, local shipping costs, and customs considerations. Customers outside the United States must contact support before sending a return.
If mandatory local law grants you a statutory withdrawal or cooling-off right, that right remains available to the extent required. However, for health and wellness consumable products, local law may restrict withdrawal rights once sealed goods have been opened or unsealed for health protection or hygiene reasons.
To the fullest extent permitted by law, disputes arising from international sales remain subject to the dispute resolution framework in these Terms, including the FAA-governed arbitration agreement, except where mandatory law in your jurisdiction prohibits application of a particular clause.