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Website: myellora.com
Company: Ellora Brand LLC
Effective Date: 5/1/2026
This Privacy Policy explains how Ellora Brand LLC (“Ellora,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit myellora.com, place an order, enroll in a subscription, contact customer support, engage with our advertising, or otherwise interact with us online or offline in connection with our services (collectively, the “Services”).
This Privacy Policy is intended to provide transparent notice of our information practices, support truthful and non-misleading privacy representations, and address privacy rights that may apply under certain U.S. state laws and, where applicable, international data protection rules.
Business Name: Ellora Brand LLC
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Operating Address: 66 W Flagler Street, Suite 900, PMB 12528, Miami, FL 33130
Support / Privacy Email: info@myellora.com
Phone: +1 607 670 0128
If you have a privacy request or question, contact us using the information above and include enough detail for us to process your request.
Depending on how you interact with us, we may collect the following categories of personal information:
This may include your name, email address, phone number, billing address, shipping address, account identifiers, order identifiers, and similar contact or account information.
This may include products viewed, products purchased, subscription status, renewal history, billing history, refund history, order value, order frequency, customer service resolutions, and purchase preferences.
Payment card and other financial details are generally processed directly by our third-party payment processors. We do not ordinarily store full payment card numbers. We may receive limited payment-related information such as payment confirmation, card brand, partial card identifiers, billing ZIP code, and chargeback or dispute data.
This may include IP address, browser type, device identifiers, operating system, language settings, approximate geolocation derived from IP address, referral URLs, ad identifiers, pages viewed, session activity, clicks, timestamp data, and interactions with website features, ads, or emails.
If you contact us or interact with our support systems, we may collect the content of your communications, attachments, chat transcripts, support tickets, call records where permitted, satisfaction information, and troubleshooting details.
We may collect information relating to your interaction with emails, SMS messages, ads, promotional campaigns, landing pages, and remarketing content, including opens, clicks, opt-ins, opt-outs, and campaign attribution data.
We may create or receive inferences about your preferences, likely interests, purchasing behavior, or customer segment based on transaction history, browsing activity, and ad-engagement patterns.
We collect personal information from the following sources:
We may use personal information for the following business and commercial purposes:
If you are located in the European Economic Area, the United Kingdom, or Switzerland, and applicable data-protection law applies to our processing, we generally process personal data under one or more of the following legal bases:
We may disclose personal information to the following categories of recipients as reasonably necessary for the purposes described in this Privacy Policy:
We share relevant transaction and billing information with payment processors and commerce tools used to process purchases and manage orders, including providers such as Shopify Payments, Stripe, and PayPal, depending on the transaction path.
We share shipping and order information with warehouses, fulfillment partners, carriers, shipping software providers, and logistics support providers so that orders can be packed, shipped, tracked, delivered, and, where applicable, returned or replaced.
We may share information with support and communications vendors used to manage customer service, ticketing, email, and related workflows, including platforms such as Richpanel and email delivery systems.
We use third-party tools for analytics, attribution, and ad performance measurement, including Google Analytics, Meta Pixel, and Triple Whale. These tools may collect or receive certain browsing, device, order, or event data for purposes such as traffic analytics, conversion attribution, campaign optimization, and ad measurement. Depending on your jurisdiction, some of these activities may be considered targeted advertising, sharing, or similar regulated processing.
We may share limited information with email, SMS, and marketing automation providers for purposes of sending campaigns, segmenting audiences, suppressing opted-out users, and measuring campaign performance.
We may disclose information to fraud-prevention providers, insurers, auditors, lawyers, courts, law enforcement, regulators, or other third parties where reasonably necessary to prevent fraud, respond to lawful requests, protect rights and safety, or comply with law.
If all or part of our business is sold, merged, reorganized, financed, or transferred, personal information may be disclosed as part of that transaction subject to appropriate confidentiality and legal protections.
We do not represent that we “sell” personal information for monetary payment in the ordinary sense. However, because some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly, certain advertising or analytics disclosures may fall within those definitions. Where required, we provide applicable opt-out rights.
We and our partners use cookies, pixels, SDKs, local storage, tags, and similar technologies to operate the Site, remember preferences, analyze performance, prevent fraud, measure campaign effectiveness, and support advertising. Please review our Cookies Policy for more detail, including how you can manage cookie preferences.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to complete transactions, maintain subscription records, provide customer support, comply with tax and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements.
General retention periods may include:
Retention periods may vary depending on legal requirements, active disputes, investigations, security needs, or recordkeeping obligations.
We maintain administrative, technical, and organizational measures designed to protect personal information against unauthorized access, destruction, loss, misuse, or alteration. These measures may include role-based access controls, vendor management, secure transmission practices, authentication safeguards, logging, and internal access limitations.
No method of internet transmission, electronic storage, or security control is guaranteed to be completely secure. You should use reasonable care when transmitting information to us and protect your own devices and account credentials.
Depending on where you live and whether a particular state privacy law applies to us, you may have rights such as:
These rights may be available under laws such as the CCPA/CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, Utah UCPA, and other applicable U.S. state privacy laws.
To make a privacy request, contact us at info@myellora.com and identify the request with enough detail for us to verify and respond. We may need to verify your identity by matching information already associated with your records, such as your email address, recent order information, or other identifiers. Authorized agents may submit requests on your behalf where permitted by law and where adequate authorization is provided.
If we deny a rights request and applicable law provides an appeal right, you may submit an appeal by replying to our decision notice or contacting us again with “Privacy Appeal” in the subject line.
Where required by applicable law, you may opt out of the processing of your personal information for targeted advertising, cross-context behavioral advertising, sale, or sharing by using one or more of the following methods made available on the Site:
Because our Site uses advertising and attribution technologies, including pixels and analytics tools, some states may treat certain data disclosures as regulated advertising-related sharing. We honor applicable opt-out rights to the extent required by law.
If you subscribe to promotional email, we may send you marketing messages about products, offers, reminders, and brand updates. You can opt out at any time by clicking the unsubscribe link in the email or contacting us. Transactional emails relating to orders, subscriptions, refunds, security, or legal notices may still be sent even if you opt out of marketing.
If you consent to receive marketing text messages, we may send you promotional SMS messages using the contact information you provide. Consent to receive marketing texts is not a condition of purchase unless expressly and lawfully disclosed otherwise. Message and data rates may apply. You may opt out by replying STOP or following the instructions in the message. We may still send non-marketing transactional messages where permitted by law.
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to investigate and delete the information where required.
We are based in the United States and may process or store personal information in the United States and other countries where we or our service providers operate. These jurisdictions may not provide the same level of legal protection as your home jurisdiction. Where applicable law requires, we rely on appropriate safeguards for international transfers, which may include contractual protections such as standard contractual clauses or other recognized transfer mechanisms.
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The revised version will be posted with an updated effective date. If a change is materially significant, we may provide additional notice by email, banner, or other reasonable method.